Managed & Professional Services
Implementation, migration, support and consulting.
Implementation, migration, technical support and consulting under a defined scope — from first deployment through ongoing operation.
Context
Environments need different expertise at different stages: architects during design, engineers during implementation and migration, and technical resources during support. We provide project-based and contracted services under an agreed scope, with defined responsibilities and escalation paths.
Services
What we provide.
IT Support & AMC
Annual maintenance and support contracts with a defined scope, response model and escalation path.
Infrastructure Support
Technical support for servers, storage, networks, virtualization and backup platforms.
Managed IT Services
Agreed operational responsibilities for defined parts of the environment.
Implementation
Deployment, configuration and validation of infrastructure, security and software.
Migration
Planned moves between platforms, data centres and clouds with rollback and cut-over plans.
Technical Resources
Specialist engineers and consultants for defined projects or capability gaps.
Technology Consulting
Assessments, architecture reviews and roadmaps to support technology decisions.
Vendor Coordination
Coordinating suppliers, OEMs and specialists through delivery and support.
Delivery model
From requirement to operation.
Consult
Understand the business requirement, current environment, constraints and priorities.
Design
Define the architecture, technologies, integration points and delivery approach.
Supply
Source the required infrastructure, software and licensing.
Implement
Deploy, configure, integrate, migrate and validate.
Support
Provide technical support, maintenance and agreed operational services.
